ARCHIVED: If Skype for Business shows the wrong phone number for someone

If the phone number Skype for Business displays for someone affiliated with Indiana University is incorrect, that person's phone number may be listed incorrectly in one of three places:

• Your personal Microsoft Outlook contacts
• IU's Global Address List (GAL)
• The person's Skype for Business client, if he or she has entered the number manually (see ARCHIVED: Manage your phone numbers in Skype for Business for Windows)

Skype for Business searches your contacts first, and displays that number for anyone it finds there, even if that person is also listed in the GAL. A personal contact appears in Skype for Business with "(Contacts)" after the name.

Check your personal contacts in Outlook for the person who has the wrong number displayed; you can find the correct number with which to update your contact in the GAL or the IU Directory. There might be a time delay before Skype for Business recognizes the change.

If the person's number is incorrect in the GAL, see View and modify your personal information (such as preferred name, home address, birthday, or emergency contacts) for IU employees, groups, or affiliates.