If Skype for Business/Lync shows the wrong phone number for someone

If the phone number Skype for Business/Lync displays for someone affiliated with Indiana University is incorrect, that person's phone number may be listed incorrectly in one of three places:

Skype for Business/Lync searches your contacts first, and displays that number for anyone it finds there, even if that person is also listed in the GAL. A personal contact appears in Skype for Business/Lync with "(Contacts)" after the name.

Check your personal contacts in Outlook for the person who has the wrong number displayed; you can find the correct number with which to update your contact in the GAL or the IU Directory. There might be a time delay before Skype for Business/Lync recognizes the change.

If the person's number is incorrect in the GAL, see Change faculty, staff, group, or affiliate information.

To learn how to perform common tasks in the Skype for Business/Lync client, see the UniCom page. Also, see Microsoft's Skype for Business help pages or the Lync for Mac user guide.

This is document bdaa in the Knowledge Base.
Last modified on 2018-03-22 15:29:39.

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