At IU, how do I change my primary email address and set delivery for my email addresses?

Important:
If your account already has a primary IU email address, and you need to change it (e.g., from username@indiana.edu to username@iu.edu), to avoid problems with mailing list subscriptions, website logins, and access to services both inside and outside of IU, you'll need to take several additional steps; see Guidelines for avoiding service interruptions when changing the primary email address for a personal or group computing account at IU.

On this page:


Your primary IU email address

In some cases, an IU username will have more than one IU email address associated with it. Every account now has an @iu.edu suffix; see At IU, what is my email address? Additionally, you may have, or can choose to create, a campus-specific address. Whichever you choose to be your primary email address is what appears in the IU Address Book and the Global Address List. However, either address will deliver mail to your account.

Note:
If you have not yet created your first IU computing accounts, or are a returning IU student with only an Active Directory account, going through the Starter Kit will, in most cases, automatically set your primary IU email address, based on your data from the Office of the Registrar (students), the Office of Academic Affairs (faculty), or IU Human Resources (staff). For instructions, see About creating first computing accounts for admitted students, faculty, staff, and affiliates.

Your email address delivery

Mail addressed to your IU email address(es) is delivered to the email service of your choice via the IU mail servers. In simple terms, think of setting email address delivery as placing a forwarding rule on your IU email address(es) (i.e., telling the IU mail system where to deliver messages sent to your @indiana.edu or @iupui.edu email address).

The types of IU email services available to you (e.g., Exchange, Imail, and Umail) may vary based on the campus and your status at IU; see At IU, what email systems are available? In some cases, you may be permitted to choose an existing account on a non-IU email service (e.g., Gmail) as your preferred email service.

Important:

Before setting your IU email address to forward to a non-IU service (e.g., Gmail, Hotmail, Yahoo!), note:

  • UITS cannot guarantee email delivery to non-IU accounts, delays in delivery can occur, and the UITS Support Center may not be able to help with some problems concerning non-IU accounts. If your email forwarding fails for any reason, you may miss important official communications sent to your IU address for which you are still responsible.
  • Faculty, staff, residents, and students in HIPAA Affected Areas whose roles may require sharing protected health information (PHI) via email (e.g., Schools of Medicine, Dentistry, and Optometry) are not permitted to set up mail forwarding to outside accounts, as this could result in the violation of federal and state laws. For more, see HIPAA Privacy and Security.

If you wish to deliver your email to a non-IU email service and are permitted to do so, for more reliable delivery, UITS recommends first setting delivery to an IU email service (using the instructions below), and then using the forwarding mechanism of that email service to forward email to your non-IU address. For example, for Exchange accounts, follow the directions in In Microsoft Outlook for Windows, or in Outlook Web App (OWA), how do I automatically forward all of my IU email to another address?

Making selections

Note:
For departmental, student organization, or group accounts, you can change the passphrase if you know the current one. Other account settings must be handled by the account owner.

Your primary IU email address

  1. Individual accounts:

    Go to Email Management in One.IU, and click Start.

    Group accounts:

    In a fresh browser (i.e., in a browser in which you have not logged in using the Central Authentication Service), navigate to https://access.iu.edu/Accounts. Log into CAS using your group account credentials.

  2. Click Set your primary e-mail address. Next to "Set primary e-mail address to:", from the drop-down menu, select a primary IU email address. (If you are or have been affiliated with more than one IU campus, you may see more than one email address listed.)
    Important:
    If your account already has a primary IU email address, and you need to change it (e.g., from username@indiana.edu to username@iu.edu), to avoid problems with mailing list subscriptions, website logins, and access to services both inside and outside of IU, you'll need to take several additional steps; see Guidelines for avoiding service interruptions when changing the primary email address for a personal or group computing account at IU.

Your email address delivery

  1. Individual accounts:

    Go to Email Management in One.IU, and click Start.

    Group accounts:

    In a fresh browser (i.e., in a browser in which you have not logged in using the Central Authentication Service), navigate to https://access.iu.edu/Accounts. Log into CAS using your group account credentials.

  2. Select Forward email, and then choose the appropriate option for your email address(es):

    To select a different IU email service, choose Set the delivery for the address(es) to user's UITS mail account on:, and select the appropriate email service (e.g., Exchange, Imail, or Umail).

    To use a non-IU email service for your preferred email service, choose Set the delivery for the address(es) to:, and then enter the address to which you'd like your IU email forwarded.

  3. Click Continue.
  4. A pop-up will display an important message about your responsibility for all university communications and Exchange user functionality; click Continue.

Changes may take up to 30 minutes to take effect.

This is document berh in the Knowledge Base.
Last modified on 2016-05-23.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
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Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.