At IU, how do I choose or change my primary email address and preferred email service?

Important:
If your account already has a primary IU email address, and you need to change it (e.g., from username@indiana.edu to username@iu.edu), to avoid problems with mailing list subscriptions, website logins, and access to services both inside and outside of IU, you'll need to take several additional steps; see Guidelines for avoiding service interruptions when changing the primary email address for a personal or group computing account at IU.

On this page:


Your primary IU email address

In most cases, an IU username will have one IU email address associated with it, and that address is typically the default primary email address (i.e., the address that appears in the IU Address Book and the Global Address List) for the person with that username.

However, an IU computing account may have more than one IU email address associated with its username, particularly if that account belongs to a person or group associated with more than one IU campus. If this is the case for you, then you must set your primary IU email address, thereby selecting which email address will be listed for you in the IU Address Book and Global Address List.

Note:
If you have not yet created your first IU computing accounts, or are a returning IU student with only an Active Directory account, going through the Starter Kit will, in most cases, automatically set your primary IU email address, based on your data from the Office of the Registrar (students), the Office of Academic Affairs (faculty), or IU Human Resources (staff). For instructions, see About creating first computing accounts for admitted students, faculty, staff, and affiliates.

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Your preferred email service

The email service that receives mail sent to your personal or group account's primary IU email address is referred to as your account's preferred email service. In simple terms, think of choosing your preferred email service as setting a forwarding rule for your primary IU email address (i.e., telling the IU mail system where to deliver messages sent to your @indiana.edu or @iupui.edu email address).

The types of IU email services available to you (e.g., Exchange, Cyrus, Imail, and Umail) may vary based on the campus and your status at IU; see At IU, what email systems are available? In some cases, you may be permitted to choose an existing account on a non-IU email service (e.g., Gmail) as your preferred email service.

Important:

Before setting your IU email address to forward to a non-IU account (e.g., Gmail, Hotmail, Yahoo!), note:

  • The UITS Support Center may not be able to help with some problems concerning non-IU accounts, and if your email forwarding fails for any reason, you may miss important official communications sent to your IU address for which you are still responsible.
  • Faculty, staff, residents, and students in HIPAA Affected Areas whose roles may require sharing protected health information (PHI) via email (e.g., Schools of Medicine, Dentistry, and Optometry) are not permitted to set up mail forwarding to outside accounts, as this could result in the violation of federal and state laws. For more, see HIPAA Privacy and Security.

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Making selections

Note:
For departmental, student organization, or group accounts, you can change the passphrase if you know the current one. Other account settings must be handled by the account owner.

Your primary IU email address

Important note about accessing the correct account:
Log into CAS using the credentials associated with the appropriate account, as other accounts will not be visible; thus, for a group account, log into CAS with your group account username and passphrase.
  1. Go to Email Management in One.IU, and click Start.

  2. Click Set your primary e-mail address. Next to "Set primary e-mail address to:", from the drop-down menu, select a primary IU email address. (If you are or have been affiliated with more than one IU campus, you may see more than one email address listed.)
    Important:
    If your account already has a primary IU email address, and you need to change it (e.g., from username@indiana.edu to username@iu.edu), to avoid problems with mailing list subscriptions, website logins, and access to services both inside and outside of IU, you'll need to take several additional steps; see Guidelines for avoiding service interruptions when changing the primary email address for a personal or group computing account at IU.

Your preferred email service:

Important note about accessing the correct account:
Log into CAS using the credentials associated with the appropriate account, as other accounts will not be visible; thus, for a group account, log into CAS with your group account username and passphrase.
  1. Go to Email Management in One.IU, and click Start.

  2. Under "Forward your IU e-mail:", select the appropriate option for each email address listed:

    To select a different IU email service as your preferred, choose Set the delivery for this address to user's UITS mail account on:, and select the appropriate email service (e.g., Exchange, Cyrus, Imail, or Umail).

    To use a non-IU email service for your preferred email service, choose Set the delivery for this address to:, and then enter the address to which you'd like your IU email forwarded.

  3. Click Forward email.

Changes may take up to 30 minutes to take effect.

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This is document berh in the Knowledge Base.
Last modified on 2015-08-05.

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