About Duo telephony features
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Overview
Indiana University implemented Duo Universal Prompt on July 12, 2022. This change greatly limits using phone call and SMS functions for logging into Two-Step Login (Duo). Only those who have a special exception to use Duo telephony features can use the SMS or phone instructions below; if you don't have such an exception, see Help for Two-Step Login (Duo).
Landline
You can complete a two-step login with Duo by receiving a phone call. Standard phone call rates apply.
If you are using a Duo token alongside a landline phone number, the prompt for the Duo token will be called a bypass code.
To see how this works, view a video about using a simple cell phone or landline with Two-Step Login (Duo).
- In the Duo Control Panel, choose .
- Select , and choose .
- Enter your landline phone number. Verify that it's correct, and choose .
- The Duo Control Panel will refresh with the "My Settings & Devices" page, where your newly added device should be listed.
Cell (simple) phone
You can two-step with Duo by receiving a phone call and text message (SMS) passcodes. Standard phone call and text messaging rates apply.
To see how this works, view a video about using a simple cell phone or landline with Two-Step Login (Duo).
- In the Duo Control Panel, choose .
- Select , and choose .
- Enter your cell phone number. Verify that it's correct, and choose .
- Select , and choose .
- The Duo Control Panel will refresh with the "My Settings & Devices" page, where your newly added device should be listed.
Google Voice phone number
About international phone numbers
Indiana University's Two-Step Login (Duo) currently cannot send phone calls or text messages to phone numbers outside the US and Canada. As a result, call- and text-based options for Two-Step Login (Duo) will not work if your smartphone does not have a US or Canadian phone number.
To use IU's Two-Step Login (Duo) with a smartphone that has a phone number from outside the US and Canada, you must enroll it as a tablet using the Smartphone without using a phone number instructions in Get started with Two-Step Login (Duo) at IU.
For help, contact your campus Support Center.
This is document bhug in the Knowledge Base.
Last modified on 2024-01-08 11:54:52.