Problems sending or receiving email

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Email problems can arise with your account itself or with the configuration of your email client (the software you use to access your email account), and it's not always easy to tell which of these is to blame. Keeping your account within its allotted storage size by deleting and/or moving messages, and properly specifying your preferred address, will save you from the most common problems with mail receipt. With regard to sending mail, correctly specifying your SMTP mail server in the configuration of your client, and using the proper addresses for your recipients, will avoid two of the most common problems.

IU's Exchange Online environment does not support IMAP. For email configuration instructions, including details for those using Linux and Thunderbird, see Configure your email client for Exchange Online.

General problems

Primary address and forwarding problems

Storage problems

Email clients

Many people prefer using email clients (Microsoft Outlook, Thunderbird, Mac Mail, etc.) over accessing email via a browser due to their additional features.

If you are experiencing problems sending or receiving email using an email client, you may need to troubleshoot your Exchange account settings.

Mobile devices

If you are experiencing problems sending or receiving email on your mobile device, you could troubleshoot your account settings; you may find it easier to remove your account and set it up again with the proper configuration.

This is document amaq in the Knowledge Base.
Last modified on 2024-04-16 09:57:53.