Problems sending or receiving email

Note:
Current students use Gmail at IU. Umail is only for former students who do not have an active status (e.g., faculty, staff) and who separated from IU prior to March 11, 2018; see About the Umail upgrade. If you're unsure about what type of account you have, contact your campus Support Center.

Email problems can arise with your account itself or with the configuration of your email client (the software you use to access your email account), and it's not always easy to tell which of these is to blame. Keeping your account within its allotted storage size by deleting and/or moving messages, and properly specifying your preferred address, will save you from the most common problems with mail receipt. With regard to sending mail, correctly specifying your SMTP mail server in the configuration of your client, and using the proper addresses for your recipients, will avoid two of the most common problems.

On this page:


General problems

Preferred address and forwarding problems

Storage problems

Email clients

Many people prefer using email clients (Microsoft Outlook, Thunderbird, Mac Mail, etc.) over accessing email via a browser due to their additional features.

Note:
UITS strongly recommends using Outlook 2016.

If you are experiencing problems sending or receiving email using an email client, you may need to troubleshoot your account settings. Choose your account from the list below to find the settings for most popular email clients.

If you use a different client, see Configure your email client to work with IU email systems if it isn't covered in the Knowledge Base.

Mobile devices

If you are experiencing problems sending or receiving email on your mobile device, you could troubleshoot your account settings; you may find it easier to remove your account and set it up again with the proper configuration.

This is document amaq in the Knowledge Base.
Last modified on 2018-03-11 00:17:32.

Contact us

For help or to comment, email the UITS Support Center.