Connect to IU's SSL VPN from a Chromebook

To connect your Chromebook to Indiana University's SSL VPN:

On this page:

Download the software

  1. Click the Launcher icon.
  2. Search for pulse secure (to get the most accurate result, type both words).
  3. In the results, look for "Pulse Secure Chrome Web Store"; next to this, click Add to Chrome.
    If the web store option does not come up in the search, choose Pulse Secure download. This will be a Google search, and one of the first few results should be a link to the Chrome Web Store. Choose Add to Chrome.
  4. If a dialog box requesting permission pops up, click Add App.

Configure the VPN connection

  1. After Pulse Secure is installed, click the system tray (bottom right).
  2. Click the VPN entry, and then the plus sign ( + ) next to Pulse Secure.
  3. In the dialog box that appears, give the connection a name (such as IU VPN) to distinguish this connection from other VPN connections you may configure (for example, to the Groups or HSN VPN; see the note below).
  4. In the "URL" box, type

    If you use the IU Groups VPN or Health Sciences Network (HSN) VPN, add an additional connection using the appropriate URL:

    • Groups VPN:
    • HSN VPN:

    For more about these VPNs, see:

  5. In the first username field, type your IU username. Leave the second username field blank.
  6. Click Save. The dialog box will go away, and you can proceed.

Connect to the SSL VPN


IU's SSL VPN is for off-campus use only; it will not allow you to establish a connection if your device is connected (via wireless or Ethernet) to an IU network.

  1. Click the VPN entry in the system tray, and then click the named entry you created.
  2. In the dialog box that appears, enter the required information. Click Continue.
  3. In the next dialog box that appears, enter your IU username and passphrase.
  4. In the "Secondary Password" field, enter one of the following:
    • A passcode (for example, 123456): Generated by Duo Mobile, an SMS text, or a single-button hardware token
    • push: Sends a push login request to the Duo Mobile app on your primary smartphone or tablet
    • phone: Calls your primary phone number (whether mobile phone or landline)
    • sms: Sends a new SMS passcode to your primary device; once you receive the passcode via SMS, enter it into the "Secondary Password" field.
      Entering sms will cause the initial login to fail with a "Credentials were invalid. Please try again." error message. However, you also will receive a text message with a passcode to enter in the "Secondary Password" field.
      If you have more than one device of a certain type registered (such as a second smartphone or tablet), you can add a number to the end of your secondary password to direct login requests to a particular device (for example, push2 will send a login request to your second phone; phone3 will call your third phone).

Remove your IU credentials

Pulse Secure automatically saves your primary credentials (IU username and passphrase), so you only need to enter them at the time of your first connection. To remove your credentials:

  1. Click the system tray, and then Settings (the cog wheel).
  2. Click the VPN entry in the "Settings" dialog box. Click the arrow to the right of your named connection. (Clicking the name itself will start the connection.)
  3. In the resulting dialog box, click Forget.

This is document apgy in the Knowledge Base.
Last modified on 2018-11-28 11:57:17.

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