Connect to IU's SSL VPN with Pulse Secure from a Chromebook

On this page:


Overview

To connect to Indiana University's SSL VPN on a Chromebook, use the Pulse Secure app.

Notes:
Important:
  • Use the IU VPN only under one of these conditions:
    • If you are trying to access a service you can't get to another way.
    • If your IT Pro has told you that you need to use it.

    Generally, you won't need to use the VPN if you are a student. For example, you don't need a VPN connection to:

    • Use learning tools, such as Canvas, Zoom, or Kaltura.
    • Read your IU email over the web.
    • Work with your files in Microsoft OneDrive at IU or Google at IU My Drive.
  • If you have difficulty with the VPN: Try using IUanyWare (doesn't require a VPN connection).

    For example, you can use IUanyWare's Remote Desktop Connection app to remote into a device on campus. Additionally, IUanyWare's Chrome browser allows you to access sites as if you were on campus.

    In IUanyWare, search the available apps to find what may be helpful.

  • On the IU network: You cannot connect to the VPN, as it is for off-campus use only.

    If you receive a 1329 error when attempting to connect to the VPN, try connecting using a non-eduroam or non-IU Secure connection.

  • To ensure accountability of network communication, the University Information Policy Office prohibits group accounts from connecting to IU's SSL VPN. To make a VPN connection, you must log in using your personal IU username and passphrase.
  • For general VPN usage, you can connect one device at a time. If you connect a second device while you already have a connection running to another device, you'll see a prompt asking whether you want to maintain the existing connection and cancel the new connection request, or break the existing connection and establish a new connection. Groups VPN users can connect two devices concurrently.

Install the app

  1. Click the Launcher icon.
  2. Search for pulse secure (to get the most accurate result, type both words).
  3. In the results, look for "Pulse Secure Chrome Web Store"; next to this, click Add to Chrome.

    If the web store option does not come up in the search, choose Pulse Secure download. This will be a Google search, and one of the first few results should be a link to the Chrome Web Store. Choose Add to Chrome.

    Note:
    On some Chromebooks you may need to download the Pulse Secure app from the Google Play Store instead of the Chrome Web Store.
  4. If a dialog box requesting permission pops up, click Add App.
Note:
Pulse Secure does not support USB security keys for authentication using Two-Step Login (Duo). For alternative device options, see Two-Step Login (Duo) device recommendations.

Configure the connection

  1. After Pulse Secure is installed, click the system tray (bottom right).
  2. Click the VPN entry, and then the plus sign ( + ) next to Pulse Secure.
  3. In the dialog box that appears, give the connection a name (such as IU VPN) to distinguish this connection from other VPN connections you may configure (for example, to the Groups or HSN VPN; see the note below).
  4. In the "URL" box, type vpn.iu.edu.
    Note:

    If you use the IU Groups VPN or Health Sciences Network (HSN) VPN, add an additional connection using the appropriate URL:

    • Groups VPN: https://vpn.iu.edu/groups
    • HSN VPN: https://vpn.iu.edu/hsn

    For more about these VPNs, see:

  5. In the first username field, enter your IU username. Leave the second username field blank.
  6. Click Save. The dialog box will go away, and you can proceed.

Connect and disconnect

  1. Click the VPN entry in the system tray, and then click the named entry you created.
  2. In the dialog box that appears, enter the required information. Click Continue.
  3. In the next dialog box that appears, enter your IU username (in most cases, this will already be filled in by the app) and passphrase.
  4. In the "Secondary Password" field, enter one of the following:
    • A passcode (for example, 123456): Generated by Duo Mobile, an SMS text, or a single-button hardware token
    • push: Sends a push login request to the Duo Mobile app on your primary smartphone or tablet
    • phone: Calls your primary phone number (whether mobile phone or landline)
    • sms: Sends a new SMS passcode to your primary device; once you receive the passcode via SMS, enter it into the "Secondary Password" field.
      Important:
      Entering sms will cause the initial login to fail with a "Credentials were invalid. Please try again." error message. However, you also will receive a text message with a passcode to enter in the "Secondary Password" field.
      Note:
      If you have more than one device of a certain type registered (such as a second smartphone or tablet), you can add a number to the end of your secondary password to direct login requests to a particular device (for example, push2 will send a login request to your second phone; phone3 will call your third phone).

You can now exit the Pulse Secure app and access IU network resources that require a VPN connection. To disconnect from the VPN, open the app, and then click Disconnect.

Remove your IU credentials

Pulse Secure automatically saves your primary credentials (IU username and passphrase), so you only need to enter them at the time of your first connection. To remove your credentials:

  1. Click the system tray, and then Settings (the cog wheel).
  2. Click the VPN entry in the "Settings" dialog box. Click the arrow to the right of your named connection. (Clicking the name itself will start the connection.)
  3. In the resulting dialog box, click Forget.

This is document apgy in the Knowledge Base.
Last modified on 2021-09-21 15:35:31.