Connect to IU's SSL VPN with Pulse Secure on an iOS device

On this page:


Overview

To connect to Indiana University's SSL VPN on an iOS device, use the Pulse Secure app.

Note:
  • IU's SSL VPN is for off-campus use only; it will not allow you to establish a connection if your device is connected (via wireless or Ethernet) to an IU network.
  • To ensure accountability of network communication, the University Information Policy Office prohibits group accounts from connecting to IU's SSL VPN. To make a VPN connection, you must log in using your personal IU username and passphrase.
  • You can connect a maximum of two devices at a time to IU's SSL VPN. If you try to connect a third device while you already have a connection running on two other devices, you'll see a prompt asking whether you want to maintain the existing connections and cancel the new connection request, or break one of the existing connections and establish a new connection.

Install the app

Pulse Secure for iOS is available from the App Store. To install it, search for pulse secure or, on your iOS device, use Safari to go directly to Pulse Secure on the App Store.

Note:
Pulse Secure does not support U2F tokens for authentication using Two-Step Login (Duo). For alternative device options, see Two-Step Login (Duo) device recommendations.

Configure the connection

The first time you open Pulse Secure, follow the instructions on the screen. It may ask you to enable the app, to accept a license agreement, or to uninstall Junos Pulse (an older VPN client that no longer works at Indiana University).

The URL for the IU SSL VPN server is https://vpn.iu.edu/.

For other settings, use the defaults.

Note:

If you use the IU Groups VPN or Health Sciences Network (HSN) VPN, add an additional connection using the appropriate URL:

  • Groups VPN: https://vpn.iu.edu/groups
  • HSN VPN: https://vpn.iu.edu/hsn

For more about these VPNs, see:

Connect and disconnect

To connect to the IU SSL VPN:

  1. Open Pulse Secure, and then tap Connect.
  2. Enter your IU username and passphrase.
  3. In the "Secondary Password" field, enter one of the following:
    • A passcode (for example, 123456): Generated by Duo Mobile, an SMS text, or a single-button hardware token
    • push: Sends a push login request to the Duo Mobile app on your primary smartphone or tablet
    • phone: Calls your primary phone number (whether mobile phone or landline)
    • sms: Sends a new SMS passcode to your primary device; once you receive the passcode via SMS, enter it into the "Secondary Password" field.
      Important:
      Entering sms will cause the initial login to fail with a "Credentials were invalid. Please try again." error message. However, you also will receive a text message with a passcode to enter in the "Secondary Password" field.
      Note:
      If you have more than one device of a certain type registered (such as a second smartphone or tablet), you can add a number to the end of your secondary password to direct login requests to a particular device (for example, push2 will send a login request to your second phone; phone3 will call your third phone).
  4. If you receive a certificate error when you connect, from Safari on your iOS device, download and install the certificate.

  5. Tap Sign In.

When the VPN connection is established, you can switch to other apps, and the VPN connection will remain active. To disconnect from the VPN, open Pulse Secure, and then tap Disconnect.

This is document batd in the Knowledge Base.
Last modified on 2019-04-01 16:09:59.

Contact us

For help or to comment, email the UITS Support Center.