Connecting to the IU SSL VPN with Pulse Secure on an iOS device

Note:
IU's SSL VPN is for off-campus use only; it will not allow you to establish a connection if your device is connected (via wireless or Ethernet) to an IU network.

iOS devices running version 6.1.3 or later can connect to Indiana University's SSL VPN with the Pulse Secure app.

To check the version of your iPhone, iPad, or iPod touch, from Settings, select General > About, and look under "Version". Newer versions of Pulse Secure have higher iOS requirements, but the App Store will allow you to download and install an older version that will work on your device, as long as it is running at least 6.1.3.

On this page:


Installing the app

Pulse Secure is available for iOS from the App Store. You can search for it, or go directly to Pulse Secure on the App Store in Safari on your iOS device to install it.

The first time you open Pulse Secure, follow the instructions on the screen. It may ask you to enable the app, to accept a license agreement, or to uninstall Junos Pulse (an older VPN client that no longer works at Indiana University). The URL for the IU VPN server is:

  https://vpn.iu.edu/

For other settings, you may use the defaults.

Note:

If you use the IU Groups VPN or Health Sciences Network (HSN) VPN, add an additional connection using the appropriate URL:

  • Groups VPN: https://vpn.iu.edu/groups
  • HSN VPN: https://vpn.iu.edu/hsn

For more about these VPNs, see:

Connecting and disconnecting

Important:
As of February 2, 2017, connecting to IU's SSL VPN requires Two-Step Login (Duo) for everyone at IU, regardless of your university status.
Note:
The Pulse Secure SSL VPN client does not support U2F tokens for authentication using Two-Step Login (Duo). For recommended device options, see Two-Step Login (Duo) device recommendations.

To connect to the IU SSL VPN:

  1. Open Pulse Secure, and then tap Connect.
  2. Enter your IU username and passphrase.
  3. In the "Secondary Password" field, enter one of the following:
    • A passcode (e.g., 123456): Generated by Duo Mobile, an SMS text, or a single-button hardware token
    • push: Sends a push login request to the Duo Mobile app on your primary smartphone or tablet
    • phone: Calls your primary phone number (e.g., smartphone, landline)
    • sms: Sends a new SMS passcode to your primary device; once you receive the passcode via SMS, enter it into the "Secondary Password" field.
      Important:
      Entering sms will cause the initial login to fail with a "Credentials were invalid. Please try again." error message. However, you also will receive a text message with a passcode to enter in the "Secondary Password" field.
    Note:
    If you have more than one device of a certain type registered (e.g., a second smartphone or tablet), you can add a number to the end of your secondary password to direct login requests to a particular device (e.g., push2 will send a login request to your second phone; phone3 will call your third phone).
  4. Tap Sign In.

Once connected, you may switch to other apps and the VPN will remain active. When you want to end your connection, open Pulse Secure again and tap Disconnect.

If you receive a certificate error when you connect, from Safari on your iOS device, download and install the certificate.

Note:
You can connect a maximum of two devices at a time to IU's SSL VPN. If you try to connect a third device while you already have a connection running on two other devices, you'll see a prompt asking whether you want to maintain the existing connections and cancel the new connection request, or break one of the existing connections and establish a new connection. Exceptions are provided for group accounts in certain situations.

This is document batd in the Knowledge Base.
Last modified on 2017-09-20 15:26:38.

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