Connecting to IU's SSL VPN from a mobile Android device

Note:
IU's SSL VPN is for off-campus use only; it will not allow you to establish a connection if your device is connected (via wireless or Ethernet) to an IU network.

Android devices running version 2.0 (Eclair) or later can connect to Indiana University's SSL VPN with the Pulse Secure app.

To check which version of Android is running on your device, go to Settings, and then select About Phone or About Tablet. The operating system version will be located under "Android version". (Ignore "Kernel version"; although the number will look similar, the operating system version is not identical to the kernel version).

On this page:


Installing the app

  1. Open the Google Play store.
  2. In the search bar, enter pulse secure. Look for the green, white, and black Pulse Secure logo ( The Pulse Secure logo is a green and white S on a black background.).
  3. Select Pulse Secure.
  4. Start the application and accept the End User License Agreement.
  5. At the bottom of the screen, next to the Home (house-shaped) icon, tap the round Connections icon ( The round 'Connections' icon for accessing the 'Connections' screen ) to access the "Connections" screen, and then, in the top right corner, tap  +  (the plus sign) to access the "Add a Connection" screen.
  6. On the "Add a Connection" screen, configure the connection as follows:
    • Connection Name: Enter a name (e.g., IU SSL VPN) to distinguish this connection from other VPN connections you may add (e.g., for the Groups or HSN VPN; see the note below).
    • URL: Enter https://vpn.iu.edu.
    • Username: Enter your IU username.
    • Authentication Type: Make sure Password is selected.
    • Realm: Leave this field blank.
    • Role: Leave this field blank.
  7. Tap Add, and then exit/close the Pulse Secure app.
Note:

If you use the IU Groups VPN or Health Sciences Network (HSN) VPN, add an additional connection using the appropriate URL:

  • Groups VPN: https://vpn.iu.edu/groups
  • HSN VPN: https://vpn.iu.edu/hsn

For more about these VPNs, see:

Connecting and disconnecting

Important:
As of February 2, 2017, connecting to IU's SSL VPN requires Two-Step Login (Duo) for everyone at IU, regardless of your university status.
Note:
The Pulse Secure SSL VPN client does not support U2F tokens for authentication using Two-Step Login (Duo). For recommended device options, see Two-Step Login (Duo) device recommendations.
  1. Open Pulse Secure, and then tap Connect.

    The first time you do this, you may see a dialog box that prompts you to check a box labeled I trust this application. Check the box, and then tap OK.

  2. The first time, you may see a security warning asking you about a certificate. Accept the certificate.
  3. You should see the Indiana University SSL VPN Service web page; enter your IU username (in most cases, this will already be filled in by the app) and passphrase.
  4. In the "Secondary Password" field, enter one of the following:
    • A passcode (e.g., 123456): Generated by Duo Mobile, an SMS text, or a single-button hardware token
    • push: Sends a push login request to the Duo Mobile app on your primary smartphone or tablet
    • phone: Calls your primary phone number (e.g., smartphone, landline)
    • sms: Sends a new SMS passcode to your primary device; once you receive the passcode via SMS, enter it into the "Secondary Password" field.
      Important:
      Entering sms will cause the initial login to fail with a "Credentials were invalid. Please try again." error message. However, you also will receive a text message with a passcode to enter in the "Secondary Password" field.
    Note:
    If you have more than one device of a certain type registered (e.g., a second smartphone or tablet), you can add a number to the end of your secondary password to direct login requests to a particular device (e.g., push2 will send a login request to your second phone; phone3 will call your third phone).
  5. Tap Sign In.
  6. In some versions of Android, you will see the I trust this application checkbox here rather than when you first tap Connect. Check the box, and then tap OK.

When the VPN connection is established, an key icon will appear in the notifications bar at the top of your screen. Most of the time it appears next to your clock, but it can sometimes be on the other side.

You can now exit the Pulse Secure app and access IU network resources that require a VPN connection. To disconnect from the VPN, open the app, and then tap Disconnect.

Note:
You can connect a maximum of two devices at a time to IU's SSL VPN. If you try to connect a third device while you already have a connection running on two other devices, you'll see a prompt asking whether you want to maintain the existing connections and cancel the new connection request, or break one of the existing connections and establish a new connection. Exceptions are provided for group accounts in certain situations.

This is document bcin in the Knowledge Base.
Last modified on 2017-10-31 11:26:51.

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