Connecting to IU's SSL VPN from an Android device

IU's SSL VPN will not allow you to connect from on campus; it is for off-campus use.

Android devices running version 2.0 (Eclair) or later can connect to Indiana University's SSL VPN with the Pulse Secure app.

To check which version of Android is running on your device, go to Settings, and then select About Phone or About Tablet. The operating system version will be located under "Android version". (Ignore "Kernel version"; although the number will look similar, the operating system version is not identical to the kernel version).

On this page:

Installing the app

  1. Open the Google Play store.
  2. In the search bar, enter pulse secure. Look for the green, white, and black Pulse Secure logo ( The Pulse Secure logo is a green and white S on a black background.).
  3. Select Pulse Secure.
  4. Start the application and accept the End User License Agreement.
  5. Tap Add Connection, and then:
    • For "Connection name", enter IU SSL VPN.
    • For "URL", enter
    • For "Username", enter your IU Network ID username.
    • Make sure "Authentication Type" is set to Password.
    • Leave the "Realm" and "Role" fields blank.
  6. Tap Create Connection.
  7. Exit fully out of the app.

Connecting and disconnecting

As of February 2, 2017, connecting to IU's SSL VPN requires Two-Step Login (Duo) for everyone at IU, regardless of your university status.
The Pulse Secure SSL VPN client does not support U2F tokens for authentication using Two-Step Login (Duo). For recommended device options, see Two-Step Login (Duo) device recommendations.
  1. Open Pulse Secure, and then tap Connect.

    The first time you do this, you may see a dialog box that prompts you to check a box labeled I trust this application. Check the box, and then tap OK.

  2. The first time, you may see a security warning asking you about a certificate. Accept the certificate.
  3. You should see the Indiana University SSL VPN Service web page; enter your Network ID username (in most cases, this will already be filled in by the app) and passphrase,
  4. In the "Secondary Password" field, enter one of the following:
    • A passcode (e.g., 123456): Generated by Duo Mobile, an SMS text, or a single-button hardware token
    • push: Sends a push login request to the Duo Mobile app on your primary smartphone or tablet
    • phone: Calls your primary phone number (e.g., smartphone, landline)
    • sms: Sends a new SMS passcode to your primary device; once you receive the passcode via SMS, enter it into the "Secondary Password" field.
      Entering sms will cause the initial login to fail. You'll see "Credentials were invalid. Please try again." However, you should have a text message with a passcode; enter it in the "Secondary Password:" field.
    You can add a number at the end of each type if you have more than one device of that type registered. For example, push2 will send a login request to your second phone, phone3 will call your third phone, etc.
  5. Tap Sign In.
  6. In some versions of Android, you will see the I trust this application checkbox here rather than when you first tap Connect. Check the box, and then tap OK.

When the VPN connection is established, an key icon will appear in the notifications bar at the top of your screen. Most of the time it appears next to your clock, but it can sometimes be on the other side.

You can now exit the SSL VPN app and access IU network resources that require a VPN connection. To disconnect from the VPN, open the app, and then tap Disconnect.

You can connect only a maximum of two devices at a time to IU's SSL VPN. If you try to connect a third device while you already have a connection running on two other devices, you'll see a prompt asking whether you want to maintain the existing connections and cancel the new connection request, or break one of the existing connections and establish a new connection. Exceptions are provided for group accounts in certain situations.

This is document bcin in the Knowledge Base.
Last modified on 2017-08-28 16:59:01.

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