About the IUanyWare user profile reset

Each year, after summer term is over and before the fall semester begins, UITS resets all user profiles in the IUanyWare environment. This annual reset is intended to improve the performance of all IUanyWare applications, provide better printing capabilities, and enable faster mapping of your IU Cloud Storage resources.

The first time you log into IUanyWare after the reset:

  • You may notice IUanyWare taking slightly longer than usual to load, as the system rebuilds your user profile. On subsequent logins, IUanyWare may load more quickly than it did prior to the reset.
  • You'll see prompts directing you to reconfigure your personal settings for some IUanyWare applications you use, but be aware that settings for all IUanyWare applications are reset. Details regarding a few of the affected applications and settings are covered in these instructions.

On this page:


Tips for exporting personal application settings

Although most IUanyWare programs do not store information from applications in your user profile, some settings and preferences are saved to your profile so that you don't need to reconfigure your settings each time you launch an application.

You can export some personal settings before the annual profile reset, and then import and restore them to your personal profile afterward.

When exporting personal settings for your IUanyWare applications, you should save them to a folder on your local computer or on a portable storage device (e.g., a USB flash drive).

Important:
Do not use the default location (your Libraries\Documents folder) when exporting application settings, since this folder will be reset along with your user profile and what's stored there will be erased. Furthermore, Office applications in IUanyWare won't let you export settings to any of your Cloud Storage locations. If you try to save Office settings to one of your Cloud Storage locations (e.g., Box), you'll get an error message: "You cannot use an Internet address here. Enter a path that points to a location on your computer or on the network."

Affected applications and settings

Following are the IUanyWare applications and settings that will be affected by annual user profile resets. Before the reset, you may want to note your personal settings for the applications listed here, so you can restore them when you log into IUanyWare after the reset is complete. You can export some settings before the profile reset, and then import and restore them after the reset is complete.

Internet Explorer (IE)

  • Favorites, RSS feeds, and cookies: You'll need to rebuild your list of favorites and RSS feeds after the annual reset. Additionally, your IE cookies, cache, and history will be cleared when your user profile is reset.

    To retain your favorites, RSS feeds, and/or cookies, before the reset you'll need to export them to a Cloud Storage location, a mapped drive, or a local storage location (e.g., a folder on your computer's hard drive or a portable storage device) so you can import and restore them to your new user profile after the profile reset is complete:

    1. Open IE in IUanyWare. From the menu bar on the upper left, click File, and then select Import and export....
      Note:
      If you don't see a menu bar at the top of your IE window, to add it to your view, right-click in the gray area to the right of an open tab, and select Menu bar. IE will save your preference.
    2. In the "Import/Export Settings" dialog box, select Export to a file, and then click Next.
    3. Under "What would you like to export?", select the settings you want to export (Favorites, Feeds, and/or Cookies), and then click Next.
    4. If you selected Favorites, select the Favorites folder you want to export, and then click Next. If you selected only Feeds and/or Cookies, you'll skip this step.
    5. Enter or browse to the location(s) where you want to save your favorites, and then either click Next or Export, depending on how many settings you're exporting.
    6. You should see confirmation that you have successfully exported your settings. Click Finish.

    After the annual profile reset is complete, you can import these settings using practically the same method. This time, however, in the "Import/Export Settings" dialog box, select Import from a file, and then click Next. Select the settings to import, enter or browse to the locations where they're saved, and then click Import.

  • Internet Options and add-ons: You'll need to reset all Internet Options, including your home page, privacy options, tabbed browsing settings, Pop-up Blocker settings, and others. You'll also need to reload any add-ons (e.g., Accelerators, Web Slices, Toolbars, and Search Providers).

    To retain them, before the annual profile reset check the IE Tools menu to note your Internet Options and which add-ons you're using, and then restore them by hand after the annual profile reset is complete. For more, see Manage add-ons in Internet Explorer 11.

  • Toolbars and Explorer bars: You'll need to reset your Toolbar and Explorer bar selections.

    To retain them, before the profile reset check the IE View menu to note which Toolbars (e.g., Favorites bar and Command bar) and Explorer bars (e.g., History and Feeds) you selected, and then restore your selections by hand after the profile reset is complete.

Microsoft Office suite

The first time you open an Office application in IUanyWare after the profile reset, you'll be prompted to "Personalize your copy of Microsoft Office". To do so, enter your name and initials. Settings that will be affected by the resetting of user profiles include:

  • Background and theme: You'll need to reset any background and theme changes you made to Office applications.

    To retain them, before the profile reset you'll need to note the background and theme you selected for each application, and then reset them individually by hand after the profile reset is complete. For background and theme options, under "Personalize your copy of Microsoft Office", click File > Help > Options > General.

  • Display, proofing, and advanced settings: You'll need to reset any changes you made to Display, Proofing, and Advanced settings in Office applications.

    To retain them, before the profile reset you'll need to note these settings for each application, and then reset them individually by hand after the profile reset is complete. For most Office applications, you'll find the options by clicking File > Help > Options > General.

  • Ribbon and Quick Access Toolbar customizations: Reset any customizations you made to the Ribbon and Quick Access Toolbar for each Office application.

    To retain these settings, before the profile reset you'll need to export them to your computer or save them on a portable storage device (e.g., a USB flash drive or recordable CD) so you can import and restore them to your new user profile after the profile reset is complete. For instructions, see Export or import a customized ribbon in the Office.com Support pages. Follow the same instructions for exporting and importing your Quick Access Toolbar customizations.

Outlook

After your IUanyWare user profile is reset, you'll need to reconfigure Outlook to connect to the accounts and shared resources that you accessed previously:

  • Exchange profile: Reconfigure Outlook to access your IU Exchange mailbox. When you access Outlook for the first time after the profile reset, the application will guide you through the process of adding your Exchange account and configuring your account settings. You only need to know your Exchange account email address.
  • Other (IMAP) accounts: If you use Outlook in IUanyWare to access an email account outside the IU Exchange environment, such as an Imail or Umail account, you'll need to reconfigure your IMAP connection to that account. During Outlook's Auto Account Setup process, choose to manually configure/set up the server, and click Next. Then, to add your IU Imail or Umail account, follow the instructions for "Configuring Imail using IMAP" or "Configuring Umail using IMAP" in Configuring an email client for Imail or Umail.
    Note:
    Imail also supports Microsoft Exchange connections via Outlook. To configure Outlook for Imail using Exchange, follow the instructions for "Configuring Imail using Exchange/Outlook" in Configuring an email client for Imail or Umail. However, these instructions presume that you have not already set up another Exchange account in Outlook. If you've already added an Exchange account in Outlook, you'll have to create another profile for Imail; for instructions, see Microsoft's How to create profile and set up an e-mail account in Outlook. (To use more than one Outlook profile, you'll need to log out of one to access the other.)
  • Shared mailboxes: If you use Outlook in IUanyWare to view shared Exchange calendars and mailbox folders, you'll need to restore those connections after the profile reset is complete. For instructions, see At IU, how do I view another person's Exchange calendar or mailbox folders in Outlook for Windows?

Other Outlook settings affected include:

  • Mail options: You'll need to reconfigure any customizations you made to the default Outlook mail options, such as those for composing messages (e.g., editor options, spelling and auto-correct options, signatures, and stationery and fonts), marking messages as read in the Reading Pane, sending and tracking messages, and alerts for incoming messages, among others.

    To retain your IUanyWare Outlook mail options, before your profile is reset, note all custom settings (e.g., take a screenshot), and then use your notes to configure those settings in your new profile. In Outlook, the relevant mail options are at File > Help > Options > Mail.

  • S/MIME certificates: You'll need to import an existing S/MIME client certificate (or generate a new one and import it), and then reconfigure Trust Center settings in Outlook.

    To generate a new certificate, follow the instructions for getting an S/MIME client certificate in About securing messages with a digital signature (using S/MIME) at IU. To import a certificate and configure Trust Center settings in Outlook, follow the instructions for importing a certificate and configuring Outlook in Using digital signatures for email with Microsoft Outlook for Windows.

  • View menu settings: You'll need to reset all View menu options, such the size and location of the Navigation Pane, People Pane, Reading Pane, and To-Do Bar, and any advanced view settings (accessed by clicking View Settings).

    To retain them, before the profile reset you'll need to note each setting on the View menu, and then reset each individually by hand after the profile reset is complete.

Remote Desktop Connection

The resetting of your IUanyWare profile will delete your Remote Desktop Connection settings. To retain your IUanyWare Remote Desktop Connection settings, before your profile is reset, export them to an online storage account (e.g., Box), a portable storage device (e.g., a USB flash drive or CD-R), a remote networked computer, or a directory on your personal computer or mobile device; then, after your profile is reset, import and apply the settings to your new IUanyWare user profile.

  • Exporting your settings: Before your profile is reset:
    1. Open IUanyWare Remote Desktop Connection, select Show Options, and then, under "Connection settings", select Save As.
    2. In the "File name" field, give the settings file a name (e.g., my_RDC_settings); a .rdp extension will be automatically appended to the file name when you save the file.
    3. Select a location to save the file; depending on your circumstances, choose either an IU Cloud Storage location, a portable storage device, a mapped drive to a remote networked computer, or a directory on your personal computer. For more about your storage options at IU, see At IU, what options do I have for storing files?
    4. Click Save.
  • Importing your settings: After your profile is reset:
    1. Open IUanyWare Remote Desktop Connection, select Show Options, and then click Open.
    2. Browse to the location where your Remote Desktop Connection settings file is saved, select the file (e.g., my_RDC_settings.rdp), and then select Open.

Getting help

If you need help or have questions, contact your campus Support Center or your department's IT Pro.

Note:
To learn the name of your department's IT Pro, consult your supervisor or your departmental website. If you still cannot identify your IT Pro, call the UITS Support Center at 812-855-6789 (Bloomington) or 317-274-4357 (Indianapolis).

This is document bdlb in the Knowledge Base.
Last modified on 2017-08-17 12:22:09.

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