About moving your Cyrus (Webmail) account to Exchange

UITS will shut down the Cyrus (Webmail) email system on September 30, 2015; see About the Cyrus (Webmail) retirement. The retirement process began on February 2, and included the release of a tool to automatically migrate email from Cyrus. If you have a Cyrus account or are responsible for a group account, you should take the following steps to ensure continued access to your messages and data.

For help, contact your campus Support Center.

Prepare your mail accounts

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Create an Exchange account

If you do not already have an Exchange account, you will need to create one through the Account Management Service (AMS). See At IU, what are Exchange accounts, and how do I get one?

You may need to wait up to 24 hours for your Exchange account to become active; when it does, proceed to the next step.

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Set your preferred email service to Exchange

Register Exchange as your preferred service with the Account Management Service (AMS). This notifies the IU mail servers where to deliver mail addressed to your primary IU email address. Until you've made this change, you will have to regularly check both your Cyrus and your Exchange accounts for new messages.

  1. Go to the Account Management Service.
  2. Click Manage my IU computing accounts. Click manage your e-mail and then forward your e-mail.
  3. Under "Forward your IU e-mail", select Set delivery for this address to user's UITS mail account on: and, from the drop-down list, select Exchange.
  4. At the bottom of the page, click Forward email.

You might want to set a forwarding rule on your Cyrus account, so that mail sent directly to that account (instead of to your IU email address) can be directed to your Exchange account; see In Cyrus mail, how do I set up or remove forwarding?

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Transfer email that you want to keep

Request an automatic migration

After you have created an Exchange account and set your mail forwarding, you can request an automatic migration of all of your Cyrus messages. See About the Cyrus (Webmail) automated email migration.

Your account will be placed on a schedule to be migrated with an automated tool; you will be notified by email when you are scheduled, just before your migration is to begin, and when it is complete. You will also be unsubscribed from further communications about the Cyrus retirement. Migration of all your messages may take up to two business days.

If you have any very important messages, data, or research or work products in your Cyrus account, you should retrieve them and save them in another location before you request the migration. No automated process is perfect, and UITS cannot be responsible for lost data.

Move your messages yourself

To move your Cyrus messages yourself, you can use any of the methods outlined in How can I manually move messages from Cyrus (Webmail) to an Exchange account?

If you have trouble with the more complicated steps in transferring your old messages, you might want to contact the Support Center through ITHelpLive. ITHelpLive is chat-based support that uses software tools from Bomgar to let you allow a Support Center consultant to remotely control your desktop and solve your problem more quickly; see At IU, what is ITHelpLive?

Your Exchange account is ready to use, and you can now re-create your rules and settings from before, if desired, or import a contact list; see your email client's Help menu for instructions. Contact your campus Support Center for assistance; use ITHelpLive if you need a Support Center consultant to work on your computer remotely.

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This is document bdwn in the Knowledge Base.
Last modified on 2015-03-23.

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