ARCHIVED: Imail and Umail

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No new Imail accounts are being created in preparation for its retirement. UITS will provide at least six months' notice before Imail is discontinued.

Indiana University undergraduate students may use Umail (powered by Google) for email and other online communication services. Graduate and professional students are provided Exchange accounts by default, but are also eligible for Umail accounts.

Umail is not part of Google at IU. For more, see Manage multiple Google accounts at IU.

Eligibility and creating accounts

All students are eligible to create Umail accounts by following the appropriate instructions below:

IU faculty and staff are not eligible for Umail accounts.

Things to consider

  • While you may log in with your Umail or Imail email address in the format (especially when using Google apps) or, this is not your official IU email address. For more, see Your IU email address.
  • You are required to establish an IU email account and read email sent from IU faculty and administration; see official communications information.
  • You manage your mail account settings, such as your preferred email address, through various tasks in One.IU.
  • While you are an enrolled student, advertisements do not appear in the IU-customized systems. After you graduate, you will have the option of keeping your account, at which time ads will appear.
  • Any accounts with Google Gmail that you already have or create in the future remain separate from your Umail or Imail account.
Many students are employed in some capacity by Indiana University and use email in their employment, either to communicate with their co-workers and supervisors, or to carry out their job responsibilities. Because Imail and Umail accounts are hosted by vendors external to IU, student employees may use these accounts to conduct university business only if they do not receive or transmit any institutional data considered sensitive via these accounts. See Student use of email for work-related purposes.

Getting help

The Support Center provides help for all IU mail systems, including Imail and Umail. Both Microsoft and Google also offer 24/7 support.

This is document avtf in the Knowledge Base.
Last modified on 2018-01-18 15:34:42.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
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Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

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  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.