Support resources for IU Intelligent Infrastructure and storage and virtualization
On this page:
- Overview
- Storage and Virtualization support contacts
- Intelligent Infrastructure
- Virtual machines
- Data Protection Services (DPS)
Overview
IU Intelligent Infrastructure (II) is a suite of services provided by
the Enterprise Systems division of UITS. II offers remote access to
the same high performance and high-availability hardware and security
devices UITS uses to deliver mission-critical university applications
and services.
The Storage and Virtualization group supports infrastructure services for the
following areas: server virtualization (VMware ESX), storage area
network (disk and NAS), and data backup and recovery products
(Commvault).
Storage and Virtualization support contacts
Note:
The Storage and Virtualization (SAV) ServiceNow and email queues are monitored Monday-Friday 8am-5pm with response times prioritized according to the terms of the Service Level Expectations (SLE). If you require assistance for a production emergency during or after business hours, contact Computer Operations at 812-855-9910 and request to have an SAV team member paged.
For requests and questions about virtual machines (VMs):
- For all VM-related requests or questions, contact the Storage and Virtualization team.
Note:Upgrades or downgrades of CPU, memory, and storage resources can be requested at any time and usually require your VM to be rebooted. If you need to perform an upgrade outside of business hours, staff will work with your schedule as much as possible. Please provide at least 48 hours' notice.
- SAV communicates notifications to VM administrators via the
VMADMIN-L
mailing list. To stay informed about potential system maintenance events, join the list; see:
For all requests or questions about Data Protection Services, contact the Storage and Virtualization team.
Intelligent Infrastructure
- About IU Intelligent Infrastructure
- IU Intelligent Infrastructure
- Intelligent Infrastructure controls
Virtual machines
- Prepare for a new virtual machine using Intelligent Infrastructure
- Start an OS install on a virtual machine using Intelligent Infrastructure
- Enable automatic VMware tools upgrades for virtual machines in Intelligent Infrastructure
- VMware vCenter Converter
- Best practices for using and troubleshooting VMware Converter
- Guest Operating System Installation Guide
- VMware KB
Data Protection Services (DPS)
- Install the Data Protection Services (DPS) Restore Only Agent (ROA)
- Data Protection Services (DPS) backups and VM disk tagging
- Restore files from the Data Protection Services (DPS) Command Center console for a Linux or Windows VM using the Restore Only Agent (ROA)
- Data Protection Services (DPS): Known limitations
Related documents
This is document azlm in the Knowledge Base.
Last modified on 2022-08-10 15:17:35.