Support resources for IU Intelligent Infrastructure and storage and virtualization

• Overview
• Storage and Virtualization support contacts
• Intelligent Infrastructure
• Virtual machines
• Data Protection Services (DPS)

Overview

Storage and Virtualization support contacts

For requests and questions about virtual machines (VMs):

• For all VM-related requests or questions, contact the Storage and Virtualization team at sav-request@iu.edu.
  Note:

  Upgrades or downgrades of CPU, memory, and storage resources can be requested at any time and usually require your VM to be rebooted. If you need to perform an upgrade outside of business hours, staff will work with your schedule as much as possible. Please provide at least 48 hours' notice.
• SAV communicates notifications to VM administrators via the VMADMIN-L mailing list. To stay informed about potential system maintenance events, join the list; see:
  • About IU List
  • Subscribe to an IU List mailing list

For all requests or questions about Data Protection Services, contact the Storage and Virtualization team at sav-request@iu.edu.

Intelligent Infrastructure

• About IU Intelligent Infrastructure
• IU Intelligent Infrastructure
• Intelligent Infrastructure controls

Virtual machines

• Prepare for a new virtual machine using Intelligent Infrastructure
• Start an OS install on a virtual machine using Intelligent Infrastructure
• Enable automatic VMware tools upgrades for virtual machines in Intelligent Infrastructure
• VMware vCenter Converter
• Best practices for using and troubleshooting VMware Converter
• Guest Operating System Installation Guide
• VMware KB

Data Protection Services (DPS)

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• Data Protection Services (DPS) backups and VM disk tagging
• Restore files from the Data Protection Services (DPS) Command Center console for a Linux or Windows VM using the Restore Only Agent (ROA)
• Data Protection Services (DPS): Known limitations