If you can't connect to IU Secure wireless

Important:
  • If you can't connect to the wireless network, make sure that you are using your primary IU email address (for eduroam) or your IU username (for IU Secure). UITS testing has revealed that invalid logins are a prime reason people have trouble connecting. If you suspect that you entered your credentials incorrectly, try forgetting and re-adding the network.
  • When you try to connect for the first time, you may be prompted to accept a new security certificate. Verify that the certificate is issued by "InCommon RSA Certification Authority", and click OK or Connect. If you continue to experience issues, see About the IU wireless certificate for eduroam and IU Secure.
  • If you have problems with your initial connection to IU Secure and are using Windows, macOS, or iOS, you can download the IU Secure Setup Wizard, a tool that will create your wireless profile. The tool is also available via IUware (Windows and Mac). The tool will not help with signal or stability issues, and in most cases, following the automatic or manual configuration steps for your device should be sufficient. If you continue to have problems, remove any previous IU Secure profiles; see Remove a configuration profile in iOS or macOS.
  • If your device does not support WPA2 Enterprise, you will be unable to connect.
  • For help, contact your campus Support Center.

If you still cannot connect, your best bet is to download and install the IU Secure Setup Wizard, available from IUware for Windows or macOS or iOS. If you are on campus, you can connect to the free IU Guest wireless service for visitors to do so; you may need to go to a public area of a building to find that network.

You could also try manually configuring IU Secure; usually you can delete your current profile for IU Secure and then you will be re-prompted for your IU credentials to connect. For more, see About IU Secure wireless. For device-specific instructions, see the related documents below.

Also, be sure your device has the latest updates to its wireless software; see Update your device's wireless software or drivers.

For help, contact your campus Support Center.

This is document azzu in the Knowledge Base.
Last modified on 2019-06-13 14:49:36.

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