Connect to the IU wireless network in Windows

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Connect

Note:
eduroam is replacing IU Secure as the default wireless network for students, faculty, staff, and affiliates on all IU campuses, and you can begin using it now. UITS will retire IU Secure on January 28, 2020.
  • Eduroam: To connect, select eduroam from the list of available wireless networks, and enter your full IU email address (for example, johndoe@iu.edu) and passphrase.
    Notes:
    • If you connect to eduroam at an institution other than an IU campus, you'll need to use the IU VPN to access some resources (such as remote desktop, library resources, and department drives).
    • For troubleshooting tips, see Troubleshoot your eduroam connection.
  • IU Secure: To connect, select IU Secure from the list of available wireless networks, and enter your IU username and passphrase.

To manually configure your device to connect to eduroam or IU Secure:

  • Windows 10 or 8.x manual configuration:
    1. Navigate to the Network and Sharing Center.
      Note:
      For help navigating, see Get around in Windows.
    2. Select Set up a new connection or network, and then Manually connect to a wireless network.
    3. For the Network Name, enter eduroam or IU Secure. For the Security Type, choose WPA2 Enterprise. Click OK.
    4. Select Next and choose Change connection settings.
    5. Click Change connection settings. Select the Security tab.
    6. Check the box for "Remember my credentials for the connection each time I'm logged in".
    7. Click Settings.... Check Connect to these servers:, and type secure-iu-wireless.cni.iu.edu.
    8. Under "Trusted Root Certification Authorities:", select USERTrust RSA Certification Authority.

    9. Click Configure....
    10. Uncheck Automatically use my Windows logon name and password (and domain if any).
    11. Click OK, and then click OK once more to return to the main properties window.
    12. Click Advanced settings.
    13. Check the box for Specify authentication mode:, select User or computer authentication, and then click OK.
    14. Click OK once more to close the properties window, and then click Close to finish.
    15. Click the network connections icon, select the appropriate network, and then select Connect.
    16. Enter your primary IU email address for eduroam, or your IU username for IU Secure, and your IU passphrase. Select select OK.
    17. If you see "Windows can't verify the server's identity", select Connect.
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  • Windows 7 manual configuration: Use these instructions to pre-configure your computer before it's in range of the IU Secure network, or if the IU Secure Setup Wizard from IUware does not work.
    1. Before manually setting up the new connection to IU Secure, first check for and remove any existing connections:
      1. From the Start menu, select Control Panel. Go to Network and Sharing Center. On the left, click Manage Wireless Networks.
      2. If IU Secure appears, highlight it and click Remove.
    2. While in the "Manage Wireless Networks" screen, click Add.
    3. Choose Manually create a network profile. In the dialog box that appears:
      1. For "Network name:", type the network name (eduroam or IU Secure).
      2. For "Security type:", select WPA2-Enterprise.
      3. For "Encryption type:", select AES.
      4. The other options can generally be left alone.
      5. Click Next.
    4. Click Change connection settings. Select the Security tab.
    5. Check the box for "Remember my credentials for the connection each time I'm logged in".
    6. Click Settings.... Check Connect to these servers:, and type secure-iu-wireless.cni.iu.edu.
    7. Under "Trusted Root Certification Authorities:", select USERTrust RSA Certification Authority.

    8. Check Do not prompt user to authorize new servers or trusted certification authorities.
    9. Click Configure....
    10. Uncheck Automatically use my Windows logon name and password (and domain if any).
    11. Click OK, and then click OK once more to return to the main properties window.
    12. Click Advanced settings.
    13. Check the box for Specify authentication mode:, select User or computer authentication, and then click OK.
    14. Click OK once more to close the properties window, and then click Close to finish.

    When you select the IU Secure wireless network from your list of available servers and click Connect, you will not be able to connect until you authenticate. Instead, a pop-up window will open (it may take a moment) telling you that additional information is required. Click the link in this window to open an authentication box. Type your primary IU email address (for eduroam) or your IU username (for IU Secure), and your passphrase.

    Note:
    Following the steps above will save your username and passphrase for all subsequent connections from your computer. If you do not want your authentication credentials saved (e.g., if you are logged into someone else's computer), clear your credentials from memory as follows:
    1. In the Control Panel, double-click Network and Sharing Center.
    2. On the left, click Manage wireless connections.
    3. Double-click the wireless network connection you just configured.
    4. Click the Security tab. In Windows 7, uncheck Remember my credentials for this connection each time I'm logged on. Click OK.
    5. Refresh or disconnect the connection.

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Troubleshoot

Important:
  • If you can't connect to the wireless network, make sure that you are using your primary IU email address (for eduroam) or your IU username (for IU Secure). UITS testing has revealed that invalid logins are a prime reason people have trouble connecting. If you suspect that you entered your credentials incorrectly, try forgetting and re-adding the network.
  • When you try to connect for the first time, you may be prompted to accept a new security certificate. Verify that the certificate is issued by "InCommon RSA Certification Authority", and click OK or Connect. If you continue to experience issues, see About the IU wireless certificate for eduroam and IU Secure.
  • If you have problems with your initial connection to IU Secure and are using Windows, macOS, or iOS, you can download the IU Secure Setup Wizard, a tool that will create your wireless profile. The tool is also available via IUware (Windows and Mac). The tool will not help with signal or stability issues, and in most cases, following the automatic or manual configuration steps for your device should be sufficient. If you continue to have problems, remove any previous IU Secure profiles; see Remove a configuration profile in iOS or macOS.
  • If your device does not support WPA2 Enterprise, you will be unable to connect.
  • For help, contact your campus Support Center.

More Windows troubleshooting:

  • TCP/IP: If you have trouble connecting, but the signal strength is good, a different network configuration issue may be preventing communications. To resolve this issue, use standard TCP/IP troubleshooting techniques.

    For help, see Microsoft Support.

  • Date and time: Verify that the date and time are correctly set in the notification area.
  • Reset TCP/IP and the Winsock Catalog: Occasionally, a computer caches network settings when switching access points or networks. To clear these settings:
    1. Reset the Winsock Catalog:
      1. In Windows 10 or 8.x, right click the Start menu and click Command Prompt.
      2. In Windows 7, click the Start menu. Type cmd and press Enter.
      3. At the command prompt, enter netsh winsock reset.
    2. While still at the command prompt, to reset TCP/IP, enter:
       netsh int ip reset reset.txt

    You will not get any "success" message from this command; you will return to the command prompt.

  • Driver problems: To troubleshoot driver problems:
    1. In Windows 10 or 8.x, right-click the Start menu and select Computer Management.

      In Windows 7, from the Start menu or desktop, right-click Computer or My Computer, and select Manage.

    2. Under "Computer Management", click Device Manager.
    3. In the right pane, double-click Other devices if possible. If the wireless network adapter is in this folder, the drivers for the network adapter have not been installed.
    4. Double-click Network adapters and see if a wireless network adapter is present.
      • If the wireless network adapter is present, double-click it. Under the General tab, confirm that the device is working properly. If it is not, you will see an error code under "Device Status". You can further troubleshoot the error by searching for the error code at Microsoft support.
      • If the wireless network adapter is not present under either Network adapters or Other devices, either the problem is with the device or the driver may not be installed.

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This is document ayax in the Knowledge Base.
Last modified on 2019-06-25 15:30:24.

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