IU Secure wireless connections: Windows

IU Secure is the wireless network for students, faculty, and staff to access on all campuses. IU Secure uses WPA2 Enterprise (Wi-Fi Protected Access) for authentication and encryption.

Students with Windows devices: To keep your devices safe, run Get Connected Express, a speedy fix that will configure your computer to meet IU's baseline standards for security and network connectivity.

If you're visiting the university, use the AT&T wireless network. If you're affiliated with Purdue, see Wireless access at Indiana University and Purdue University.

On this page:


Automatic configuration

To automatically configure your Windows computer to connect to IU Secure, connect to IU Secure from your device's list of available wireless networks and, if prompted, log in using your IU Network ID username and passphrase.

Note:
If you have problems with your initial connection to IU Secure and are using Windows, Mac OS X, or iOS, at IUB and IUPUI, you can connect to the IU StartHere SSID to download the IU Secure Setup Wizard, a tool that will create your wireless profile. The tool is also available via IUware (Windows and Mac OS X and iOS). The tool will not help with signal or stability issues, and in most cases, following the automatic or manual configuration steps for your device should be sufficient. If you continue to have problems, contact your campus Support Center.

If you instead wish to manually configure your computer to connect to IU Secure, follow the appropriate set of instructions below.

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Windows 10 or 8.x manual configuration

  1. Navigate to the Network and Sharing Center.
    Note:
    For help navigating, see Getting around in Windows.
  2. Select Set up a new connection or network, and then Manually connect to a wireless network.
  3. For the Network Name, enter IU Secure. For the Security Type, choose WPA2 Enterprise. Click OK.
  4. Select Next and choose Change connection settings.
  5. Click Change connection settings. Select the Security tab.
  6. Check the box for "Remember my credentials for the connection each time I'm logged in".
  7. Click Settings.... Check Connect to these servers:, and type net-auth-1.noc.iu.edu.
  8. Under "Trusted Root Certification Authorities:", select Thawte Primary Root CA.
  9. From the drop-down menu under "Notifications before connecting:", select Don't ask user to authorize new servers or trusted CAs.
  10. Click Configure....
  11. Uncheck Automatically use my Windows logon name and password (and domain if any).
  12. Click OK, and then click OK once more to return to the main properties window.
  13. Click Advanced settings.
  14. Check the box for Specify authentication mode:, select User or computer authentication, and then click OK.
  15. Click OK once more to close the properties window, and then click Close to finish.
  16. Click the network connections icon, select IU Secure, and then select Connect.
  17. Enter your IU username and passphrase, and select OK.
  18. If you see "Windows can't verify the server's identity", select Connect.

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Windows 7 manual configuration

The instructions below describe the complete manual process for configuring Windows 7 to access IU Secure. Use these instructions to pre-configure your computer before it's in range of the IU Secure network, or if the IU Secure Setup Wizard from IUware does not work.

  1. Before manually setting up the new connection to IU Secure, first check for and remove any existing connections:
    1. From the Start menu, select Control Panel. Go to Network and Sharing Center. On the left, click Manage Wireless Networks.
    2. If IU Secure appears, highlight it and click Remove.
  2. While in the "Manage Wireless Networks" screen, click Add.
  3. Choose Manually create a network profile. In the dialog box that appears:
    1. For "Network name:", type IU Secure.
    2. For "Security type:", select WPA2-Enterprise.
    3. For "Encryption type:", select AES.
    4. The other options can generally be left alone.
    5. Click Next.
  4. Click Change connection settings. Select the Security tab.
  5. Check the box for "Remember my credentials for the connection each time I'm logged in".
  6. Click Settings.... Check Connect to these servers:, and type net-auth-1.noc.iu.edu.
  7. Under "Trusted Root Certification Authorities:", select Thawte Primary Root CA.
  8. Check Do not prompt user to authorize new servers or trusted certification authorities.
  9. Click Configure....
  10. Uncheck Automatically use my Windows logon name and password (and domain if any).
  11. Click OK, and then click OK once more to return to the main properties window.
  12. Click Advanced settings.
  13. Check the box for Specify authentication mode:, select User or computer authentication, and then click OK.
  14. Click OK once more to close the properties window, and then click Close to finish.

When you select the IU Secure wireless network from your list of available servers and click Connect, you will not be able to connect until you authenticate. Instead, a pop-up window will open (it may take a moment) telling you that additional information is required. Click the link in this window to open an authentication box. Type your username and password; in Vista, in the "Logon domain:" field, enter ADS.

Note:
Following the steps above will save your username and passphrase for all subsequent connections from your computer. If you do not want your authentication credentials saved (e.g., if you are logged into someone else's computer), clear your credentials from memory as follows:
  1. In the Control Panel, double-click Network and Sharing Center.
  2. On the left, click Manage wireless connections.
  3. Double-click the wireless network connection you just configured.
  4. Click the Security tab. In Windows 7, uncheck Remember my credentials for this connection each time I'm logged on. In Vista, uncheck Cache user information for subsequent connections to this network. Click OK.
  5. Refresh or disconnect the connection.

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Troubleshooting

Problems getting a wireless signal

Wireless coverage is widely available at IU. If you suspect you're not getting an adequate wireless signal, check the connection status.

If you are not getting an adequate wireless signal in an area that is supposed to have coverage, try verifying these wireless settings. These adjustments will not need to be made on machines running Windows 7 or Vista.

If you have trouble connecting, but the signal strength is good, a different network configuration issue may be preventing communications. To resolve this issue, use standard TCP/IP troubleshooting techniques.

For help, see Microsoft Support.

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Windows troubleshooting

  • Verify that the date and time are correctly set in the notification area.
  • Resetting TCP/IP and the Winsock Catalog:

    Occasionally, a computer caches network settings when switching access points or networks. To clear these settings:

    1. Reset the Winsock Catalog:
      1. In Windows 10 or 8.x, right click the Start menu and click Command Prompt.
      2. In Windows 7 or Vista, click the Start menu. Type cmd and press Enter.
      3. At the command prompt, enter netsh winsock reset.
    2. While still at the command prompt, to reset TCP/IP, enter:
        netsh int ip reset reset.txt

    You will not get any "success" message from this command; you will return to the command prompt.

  • Driver problems:

    To troubleshoot driver problems:

    1. In Windows 10 or 8.x, right-click the Start menu and select Computer Management.

      In Windows 7 or Vista, from the Start menu or desktop, right-click Computer or My Computer, and select Manage.

    2. Under "Computer Management", click Device Manager.
    3. In the right pane, double-click Other devices if possible. If the wireless network adapter is in this folder, the drivers for the network adapter have not been installed.
    4. Double-click Network adapters and see if a wireless network adapter is present.
      • If the wireless network adapter is present, double-click it. Under the General tab, confirm that the device is working properly. If it is not, you will see an error code under "Device Status". You can further troubleshoot the error by searching for the error code at Microsoft support.
      • If the wireless network adapter is not present under either Network adapters or Other devices, either the problem is with the device or the driver may not be installed.

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This is document ayax in the Knowledge Base.
Last modified on 2015-08-13.

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