Connect to the IU wireless network in Windows
On this page:
Connect
- eduroam:
The simplest and most secure way to connect to eduroam is to use the Eduroam Network Setup Tool. Alternatively, you can use the instructions below to connect manually.
To connect manually, select IU email address (for example,
from the list of available wireless networks, and enter your fulljohndoe@iu.edu
) and passphrase.Notes:- If you connect to eduroam at an institution other than an IU campus, you'll need to use the IU VPN to access some resources (such as remote desktop, library resources, and department drives).
- For troubleshooting tips, see Troubleshoot your eduroam connection.
- IU Secure: To connect, select IU username and passphrase. from the list of available wireless networks, and enter your
If you have difficulty connecting as described above, you can manually configure your device to connect to eduroam or IU Secure:
- From the Control Panel, click .
- Select , and then .
- For the Network Name, enter
eduroam
orIU Secure
. For the Security Type, choose . Click . - Select and choose .
- Click . Select the tab.
- Check the box for "Remember my credentials for the connection each time I'm logged in".
- Click
secure-iu-wireless.cni.iu.edu
.
. Check , and type -
Under "Trusted Root Certification Authorities:", select
. - Click .
- Uncheck .
- Click , and then click once more to return to the main properties window.
- Click .
- Check the box for , select , and then click .
- Click once more to close the properties window, and then click to finish.
- From the system tray in the task bar, on the bottom right, click the network connections icon or the Wi-Fi connections button, select the appropriate network, and then select .
- Enter your primary IU email address for eduroam, or your IU username for IU Secure, and your IU passphrase. Select select .
- If you see "Continue connecting?", select .
When you select the IU email address (for eduroam) or your IU username (for IU Secure), and your passphrase.
wireless network from your list of available servers and click , you will not be able to connect until you authenticate. Instead, a pop-up window will open (it may take a moment) telling you that additional information is required. Click the link in this window to open an authentication box. Type your primaryTroubleshoot
- If you can't connect to the wireless network, make sure that you are using your primary IU email address (for eduroam) or your IU username (for IU Secure). UITS testing has revealed that invalid logins are a prime reason people have trouble connecting. If you suspect that you entered your information incorrectly, try forgetting and re-adding the network.
- If you have difficulty connecting to IU Secure, try running the Eduroam Network Setup Tool to connect to eduroam.
- If you have trouble connecting to eduroam, try running the Eduroam Network Setup Tool. If you've already done so, it will recreate your profile, overwriting the existing one.
- When you try to connect for the first time, you may be prompted to accept a new security certificate. Verify that the certificate is issued by "InCommon RSA Certification Authority", and click About the IU wireless certificate for eduroam and IU Secure. or . If you continue to experience issues, see
- Be sure your device has the latest updates to its wireless software.
- If your device does not support WPA2 Enterprise, you will be unable to connect.
-
For help, contact your campus Support Center.
More Windows troubleshooting:
- TCP/IP: If you have trouble connecting, but the signal strength is good, a different network configuration issue may be preventing communications. To resolve this issue, use standard TCP/IP troubleshooting techniques.
For help, see Microsoft Support.
- Date and time: Verify that the date and time are correctly set in the notification area.
- Reset TCP/IP and the Winsock Catalog: Occasionally, a computer caches network settings when switching access points or networks. To clear these settings:
- Reset the Winsock Catalog:
- Right-click the menu and for Windows 11, click ; for Windows 10, click .
- At the command prompt, enter
netsh winsock reset
.
- While still at the command prompt, to reset TCP/IP, enter:
netsh int ip reset reset.txt
- Restart the computer.
You will not get any "success" message from this command; you will return to the command prompt.
- Reset the Winsock Catalog:
- Driver problems: To troubleshoot driver problems:
- Right-click the menu and select .
- Under "Computer Management", click .
- In the right pane, double-click if possible. If the wireless network adapter is in this folder, the drivers for the network adapter have not been installed.
- Double-click
- If the wireless network adapter is present, double-click it. Under the Microsoft support. tab, confirm that the device is working properly. If it is not, you will see an error code under "Device Status". You can further troubleshoot the error by searching for the error code at
- If the wireless network adapter is not present under either or , either the problem is with the device or the driver may not be installed.
and see if a wireless network adapter is present.
This is document ayax in the Knowledge Base.
Last modified on 2021-12-02 12:21:09.