Connect to the IU wireless network in iOS (iPhone, iPod touch, or iPad)

Note:
eduroam is replacing IU Secure as the default wireless network for students, faculty, staff, and affiliates on all IU campuses. As of May 26, 2021, IU Secure is no longer available in the residence halls, and will fully retire in the near future. All new wireless connections should use eduroam; see Connect to eduroam.
  • eduroam:

    The simplest and most secure way to connect to eduroam is to use the Eduroam Network Setup Tool. Alternatively, you can use the instructions below to connect manually.

    To connect manually, select eduroam from the list of available wireless networks, and enter your full IU email address (for example, johndoe@iu.edu) and passphrase.

    Notes:
    • If you connect to eduroam at an institution other than an IU campus, you'll need to use the IU VPN to access some resources (such as remote desktop, library resources, and department drives).
    • For troubleshooting tips, see Troubleshoot your eduroam connection.
  • IU Secure:

    To connect, select IU Secure from the list of available wireless networks, and enter your IU username and passphrase.

If prompted to accept the secure-iu-wireless.cni.iu.edu Client Authentication certificate, verify that the certificate says "InCommon RSA Server CA" under secure-iu-wireless.cni.iu.edu. The certificate will be red and labeled "not verified"; this is normal. Tap Accept.

Once you have accepted the certificate, you will be authenticated to the network, and a check will appear next to the network name on the "Wi-Fi Networks" screen.

Note:
For iPads that continue to request the macOS version of the Eduroam Network Setup Tool, access the iOS settings and select Safari. Click Request Desktop Website, and turn off that feature for all websites. After doing so, reload the Eduroam Network Setup Tool, and it will properly prompt you for the iOS version.

After completing these steps, in the future your device should automatically select and connect to the network.

Important:
  • If you can't connect to the wireless network, make sure that you are using your primary IU email address (for eduroam) or your IU username (for IU Secure). UITS testing has revealed that invalid logins are a prime reason people have trouble connecting. If you suspect that you entered your information incorrectly, try forgetting and re-adding the network.
  • If you have difficulty connecting to IU Secure, try running the Eduroam Network Setup Tool to connect to eduroam.
  • If you have trouble connecting to eduroam, try running the Eduroam Network Setup Tool. If you've already done so, it will recreate your profile, overwriting the existing one.
  • When you try to connect for the first time, you may be prompted to accept a new security certificate. Verify that the certificate is issued by "InCommon RSA Certification Authority", and select OK or Connect. If you continue to experience issues, see About the IU wireless certificate for eduroam and IU Secure.
  • Be sure your device has the latest updates to its wireless software.
  • If your device does not support WPA2 Enterprise, you will be unable to connect.
  • For help, contact your campus Support Center.
Note:
Before storing personal information in your iOS device, the University Information Security Office strongly recommends configuring a passcode. See Secure your iPhone, iPad, or iPod touch.

This is document axhr in the Knowledge Base.
Last modified on 2023-08-15 17:02:29.