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Connecting to IU's SSL VPN for individuals and groups from a Windows or OS X workstation

To connect to Indiana University's SSL VPN for individuals and groups from your Windows or OS X workstation, download and install the Pulse Secure SSL VPN client from IUware. After installation, you can use the Pulse Secure client to connect directly to IU's SSL VPN without having to open and log in through a web browser. Pulse Secure is the preferred application for connecting to IU's SSL VPN; it replaces Junos Pulse and Network Connect, two VPN clients you may have used previously.

Note: IU's SSL VPN will not allow you to connect from on campus; you must be off campus to establish an IU SSL VPN connection.

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Downloading the software

IU students, faculty, and staff may download the Pulse Secure SSL VPN client from IUware:

Note: By default, OS X may only allow you to install applications from verified sources. Therefore, when you attempt to install Pulse Secure, you may see an error similar to "ps-pulse-mac.dmg can't be opened because it is from an unidentified developer." To bypass this error (for this application only) and manually install Pulse Secure:

  1. While holding control, click the application's icon, and then select Open from the drop-down menu that appears.
  2. In the new window, click Open to manually launch Pulse Secure.

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Connecting to IU's SSL VPN

  1. Open the Pulse Secure client to configure it for your first use.
    • Windows: Pulse Secure will be available in your task bar as a green and black icon (Icon for Pulse Secure SSL VPN client).
    • Mac: Pulse Secure will be installed in your Applications folder. You may also have the option to launch the application from your menu bar by clicking the green and black Pulse Secure icon (Icon for Pulse Secure SSL VPN client).
  2. After launching Pulse Secure, create a new connection by clicking + (the plus sign).
  3. In the dialog box that appears, leave the type as Policy Secure (UAC) or Connect Secure (VPN), and name the connection (e.g., IU SSL VPN). Enter the URL for IU's SSL VPN (https://vpn.iu.edu), and then click Add. Dialog box to specify a Pulse Secure connection

    For groups (and other contexts):

    • If you connect to different VPN contexts (e.g., HSN at https://vpn.iu.edu/hsn or Groups at https://vpn.iu.edu/groups), create additional Pulse Secure profiles for them by entering the appropriate URLs.
    • If you need a new group SSL VPN, email a request including your ADS group and the number of IPs needed.
  4. You'll see your new connection in the list. To start your session, click Connect; when prompted, enter your IU Network ID credentials. Screenshot showing button to connect to SSL VPN

Note: Once you've created the connection, you can initiate it from the Pulse Secure icon in your task bar (Windows) or menu bar (Mac):

  • Windows: From the task bar, right-click the Pulse Secure icon, and then choose Connect. To disconnect, right-click the icon, and then select Disconnect.
  • Mac: Click the Pulse Secure icon, choose the SSL VPN profile you created, and then click Connect. To disconnect, click the Pulse Secure icon, and then, from the SSN VPN profile menu, select Disconnect.

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Qualified and compatible platforms

Pulse Secure qualified platforms

Platform Operating system Browsers and Java environment
Windows Windows 8.1 Enterprise (64-bit) Internet Explorer 9.x, 10, 11
Windows 8.1 (32-bit) Firefox ESR, Internet Explorer 8.x, Java 7 and 8
Windows 8 Enterprise (64-bit) Firefox ESR
Windows 7 SP1 Enterprise (64-bit) Oracle JRE 7
Windows Embedded Standard 7 (64-bit) Firefox ESR, Internet Explorer 8.x, Java 7 and 8
Windows Embedded Standard 7 (32 bit) Firefox ESR, Internet Explorer 8.x, Java 7 and 8
OS X OS X 10.10 (64-bit) Safari 7.0, Oracle JRE 7 and 8
OS X 10.9 (64-bit) Safari 7.0, Oracle JRE 7 and 8
OS X 10.8 (64-bit) Safari 6.0 and 6.1, Oracle JRE 7 and 8

Pulse Secure compatible platforms

Platform Operating system Browsers and Java environment
Windows* Windows 8.1 Enterprise (32-bit)
Windows 8 (32- or 64-bit)
Windows 8 Enterprise, 32-bit
Windows 8 Pro (32- or 64-bit)
Windows 7 Ultimate (32- or 64-bit)
Windows 7 Professional (32- or 64-bit)
Windows 7 Home Basic (32- or 64-bit)
Windows 7 Home Premium (32- or 64-bit)
Internet Explorer 8.0
Internet Explorer 7.0
Firefox 3.0 and later
Oracle JRE 6 (1.6 Update 12) and later
Google Chrome**
OS X OS X 10.8 (64-bit)
Safari 6.0 and 6.1, Oracle JRE 7 and 8

* Pulse Secure is not supported on Windows Server or Linux platforms.

** Google Chrome is compatible, rather than qualified, because Google supports a rapid release cycle rather than an Extended Support Release (ESR) model.

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This is document aygt in the Knowledge Base.
Last modified on 2015-03-05.

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