Connecting to IU's SSL VPN for individuals and groups from a Windows or OS X workstation

To connect to Indiana University's SSL VPN for individuals and groups from your Windows or OS X workstation, download and install the Pulse Secure SSL VPN client from IUware. After installation, you can use the Pulse Secure client to connect directly to IU's SSL VPN without having to open and log in through a web browser. Pulse Secure is the preferred application for connecting to IU's SSL VPN; it replaces Junos Pulse and Network Connect, two VPN clients you may have used previously.

• Downloading the software
• Configuring the VPN connection
• Connecting to IU's SSL VPN
• Qualified and compatible platforms

Downloading the software

IU students, faculty, and staff may download the Pulse Secure SSL VPN client from IUware:

• Windows 32-bit
• Windows 64-bit
• Mac

By default, OS X may only allow you to install applications from verified sources. Therefore, when you attempt to install Pulse Secure, you may see an error similar to "ps-pulse-mac.dmg can't be opened because it is from an unidentified developer." To bypass this error (for this application only) and manually install Pulse Secure:

1. While holding control, click the application's icon, and then select Open from the drop-down menu that appears.
2. In the new window, click Open to manually launch Pulse Secure.

Configuring the VPN connection

1. Open the Pulse Secure client to configure it for your first use.
• Windows: The Pulse Secure icon () will be available in your task bar.
• Mac: Pulse Secure will be installed in your Applications folder. (If you have trouble finding a Pulse Secure folder, check for one named Junos Pulse Secure.)

You also should have the option to launch the application from your menu bar by clicking the Pulse Secure icon ().

2. After launching Pulse Secure, create a new connection by clicking + (the plus sign).
3. In the "Add Connection" box:
• Type: Make sure Policy Secure (UAC) or Connect Secure (VPN) is selected.
• Name: Enter a name (e.g., IU VPN) to distinguish this connection from other VPN connections you may configure (e.g., to the Groups or HSN VPN; see the note below).
• Server URL: Enter https://vpn.iu.edu.



Note:
If you use the IU Groups VPN or Health Sciences Network (HSN) VPN, add an additional connection using the appropriate URL:
• Groups VPN: https://vpn.iu.edu/groups
• HSN VPN: https://vpn.iu.edu/hsn
For more about these VPNs, see:
• How do I use the IU Groups VPN to restrict remote access to my team's administrative resources?
• What is the IU Health Sciences Network?
4. Click Add.

Connecting to IU's SSL VPN

Once you've created the connection, you can initiate it from the Pulse Secure icon in your task bar (Windows) or menu bar (Mac):

1. To initiate the connection:
   • Windows: From the task bar, right-click the Pulse Secure icon, and then choose Connect.
   • Mac: Click the Pulse Secure icon, choose the SSL VPN profile you created, and then click Connect.
2. Enter your IU username and passphrase; click Connect.
3. In the "Secondary Password" field, enter one of the following:
• A passcode (e.g., 123456): Generated by Duo Mobile, an SMS text, or a single-button hardware token
• push: Sends a push login request to the Duo Mobile app on your primary smartphone or tablet
• phone: Calls your primary phone number (e.g., smartphone, landline)
• sms: Sends a new SMS passcode to your primary device; once you receive the passcode via SMS, enter it into the "Secondary Password" field.
Important:
Entering sms will cause the initial login to fail with a "Credentials were invalid. Please try again." error message. However, you also will receive a text message with a passcode to enter in the "Secondary Password" field.
Note:
If you have more than one device of a certain type registered (e.g., a second smartphone or tablet), you can add a number to the end of your secondary password to direct login requests to a particular device (e.g., push2 will send a login request to your second phone; phone3 will call your third phone).
4. Click Connect.

To disconnect:

• Windows: Right-click the icon, and then select Disconnect.
• Mac: Click the Pulse Secure icon, and then, from the SSN VPN profile menu, select Disconnect.

Qualified and compatible platforms

Pulse Secure qualified platforms

Pulse Secure compatible platforms

* Pulse Secure is not supported on Windows Server or Linux platforms.

** Google Chrome is compatible, rather than qualified, because Google supports a rapid release cycle rather than an Extended Support Release (ESR) model.