Connecting to IU's SSL VPN for individuals and groups from a Windows or OS X workstation

To connect to Indiana University's SSL VPN for individuals and groups from your Windows or OS X workstation, download and install the Pulse Secure SSL VPN client from IUware. After installation, you can use the Pulse Secure client to connect directly to IU's SSL VPN without having to open and log in through a web browser. Pulse Secure is the preferred application for connecting to IU's SSL VPN; it replaces Junos Pulse and Network Connect, two VPN clients you may have used previously.

• Downloading the software
• Configuring the VPN connection
• Connecting to IU's SSL VPN
• Qualified and compatible platforms

Downloading the software

IU students, faculty, and staff may download the Pulse Secure SSL VPN client from IUware:

• Windows 32-bit
• Windows 64-bit
• Mac

By default, OS X may only allow you to install applications from verified sources. Therefore, when you attempt to install Pulse Secure, you may see an error similar to "ps-pulse-mac.dmg can't be opened because it is from an unidentified developer." To bypass this error (for this application only) and manually install Pulse Secure:

1. While holding control, click the application's icon, and then select Open from the drop-down menu that appears.
2. In the new window, click Open to manually launch Pulse Secure.

Configuring the VPN connection

1. Open the Pulse Secure client to configure it for your first use.
• Windows: The Pulse Secure icon () will be available in your task bar.
• Mac: Pulse Secure will be installed in your Applications folder. (If you have trouble finding a Pulse Secure folder, check for one named Junos Pulse Secure.)

You also should have the option to launch the application from your menu bar by clicking the Pulse Secure icon ().

2. After launching Pulse Secure, create a new connection by clicking + (the plus sign).
3. In the dialog box that appears, leave the type as Policy Secure (UAC) or Connect Secure (VPN), and name the connection (e.g., IU SSL VPN). Enter the URL for IU's SSL VPN (https://vpn.iu.edu), and then click Add.
   

   For groups (and other contexts):

   • If you connect to different VPN contexts (e.g., HSN at https://vpn.iu.edu/hsn or Groups at https://vpn.iu.edu/groups), create additional Pulse Secure profiles for them by entering the appropriate URLs.
   • If you need a new group SSL VPN, email a request including your ADS group and the number of IPs needed.

Connecting to IU's SSL VPN

Once you've created the connection, you can initiate it from the Pulse Secure icon in your task bar (Windows) or menu bar (Mac):

1. To initiate the connection:
   • Windows: From the task bar, right-click the Pulse Secure icon, and then choose Connect.
   • Mac: Click the Pulse Secure icon, choose the SSL VPN profile you created, and then click Connect.
2. Enter your IU username and passphrase; click Connect.
3. In the "Secondary Password" field, enter one of the following:
   • A passcode (e.g., 123456): Generated by Duo Mobile, an SMS text, or a single-button hardware token
   • push: Sends a push login request to the Duo Mobile app on your primary smartphone or tablet
   • phone: Calls your primary phone number (e.g., smartphone, landline)
   • sms: Sends a new SMS passcode to your primary device; once you receive the passcode via SMS, enter it into the "Secondary Password" field.
     Important:

     Entering sms will cause the initial login to fail. You'll see "Credentials were invalid. Please try again." However, you should have a text message with a passcode; enter it in the "Secondary Password:" field.
   Note:

   You can add a number at the end of each type if you have more than one device of that type registered. For example, push2 will send a login request to your second phone, phone3 will call your third phone, etc.
4. Click Connect.

To disconnect:

• Windows: Right-click the icon, and then select Disconnect.
• Mac: Click the Pulse Secure icon, and then, from the SSN VPN profile menu, select Disconnect.

Qualified and compatible platforms

Pulse Secure qualified platforms

Pulse Secure compatible platforms

* Pulse Secure is not supported on Windows Server or Linux platforms.

** Google Chrome is compatible, rather than qualified, because Google supports a rapid release cycle rather than an Extended Support Release (ESR) model.