Problems logging into IU Login

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Overview

Note:

Wondering why you're being prompted to log in again? Some IU applications, most notably Canvas, have moved to the latest version of IU Login, which exists on an entirely new authentication infrastructure. While it looks almost identical to the existing IU Login, login sessions between the two infrastructures are not shared. This means you may be prompted to log in once for each infrastructure, depending on the application you are visiting. You can expect this experience until all applications have migrated to the latest version.

One change you may notice with the latest IU Login version is the appearance of two tabs to the right of the IU Login branding. These University and Guest tabs allow account holders of different types to log in with a variety of authentication methods. Unless you are using a Guest account to log in, you'll continue to use the University tab with your IU username and passphrase.

If you can't log into IU Login and you think you should be able to do so, select your primary relationship to IU from the list above, and follow the instructions.

If your status isn't listed, contact your IU campus Support Center.

For additional troubleshooting steps not specifically related to IU Login, see If you can't access some IU services.

Student (admitted or enrolled), employee, or affiliate

For help, contact your campus Support Center.

Guest (including applicant)

Note:
Applicants should follow different instructions to Check the status of your application to IU.

If you're having trouble using your IU Guest account credentials (email address and password), try resetting your IU Guest account password.

If the problem persists, contact your campus Support Center.

Parent or guardian

Parents or guardians cannot log in through IU Login to view student information. For a parent or guardian to be able to view a student's information, the student must first assign third-party access to the parent or guardian. Once authorized for third-party access, parents or guardians should follow the instructions in Use a third-party account to view a student's personal information.

For help, contact your campus Support Center.

Former student or employee

Former students and employees without retirement status in the Extended Relationship phase can access select IU resources for a limited time.

For help, contact your campus Support Center.

This is document alpu in the Knowledge Base.
Last modified on 2020-12-03 12:24:18.