Enterprise services for units in support of the IT-28 policy

Cyber Risk Mitigation Responsibilities policy (IT-28) applies to all units and organizations on any IU campus that make use of the university's information technology infrastructure. The policy calls for a formal review of plans every two years.

The goal of IT-28 is to ensure that the IU community minimizes, to the greatest extent practicable, the unnecessary creation of cyber risks, while also enabling the productive work of all units. This requires a balanced approach to (a) activities that create cyber risks, and (b) activities that can help mitigate them. Both enabling and mitigating are essential for the diverse IT services required for the university's research, education, and service mission. The policy creates a framework and procedures to formally review and document units' cyber risk mitigation approaches and responsibilities.

The following is a guide to IU enterprise services that may best meet the needs of your department or unit in support of the IT-28 policy. For technical help with any of the services listed, contact your campus Support Center. For assistance with IT-28 questions, send email to it28help@iu.edu.

Business functions

The following services enable day-to-day work for faculty and staff.

Intended for: All academic departments and administrative and support units

Email Exchange
Voice Phone Service
UniCom (Skype for Business/Lync)
Calendar Exchange
Calendar (My Calendar)
Printing IU Printing Services
Desktop communication
(instant messaging and sharing)
UniCom (Skype for Business/Lync)

Gateways and portals

These services allow users to find and use your application, tool, or service from a convenient, central location.

Intended for: Any department or unit with an online service

Gateways and portals One (One.IU)
IU Mobile

Collaborative tools

These services and tools facilitate collaborative work within units, across the university, and with partners outside IU. Asynchronous collaboration is accomplished primarily through shared repositories, while synchronous is mainly done through live communication channels.

Intended for: Any department or unit that needs virtual space for group projects, does collaborative or committee-based work, consults with other groups, etc.

Asynchronous (storage-based) Box
SharePoint Online
Synchronous ("face-to-face") Web Conferencing and Collaboration (Zoom)
UniCom (Skype for Business/Lync)

Communication and publishing

The following services allow efficient and reliable communication to both the university community and the public, through managed web publication and video and audio services.

Intended for: Academic departments with online or distance learning components; departments and units with a need for a public presence, including web pages

Distance/online education Web Conferencing and Collaboration (Zoom)
Classroom recording Kaltura Lecture Capture
Marketing and communications Salesforce
Digital Signage
Content management Web Content Management System
Web hosting Webserve
Windows Hosting Environment


The following services offer document, file, and data storage for individuals, groups, and departments at IU. Additionally, the university provides associated services for generating reports on relevant data and building workflows for workflow documents.

Intended for: Any department or unit with file or data storage needs

Much of the data handled by university departments, including (but not limited to) data regulated by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or the Family Educational Rights and Privacy Act (FERPA), are protected by law. These and other institutional data may be classified as Critical, Restricted, or University-internal; see Types of data. No storage solution is appropriate for every classification. Before choosing a storage solution, consult your Data Managers, contact the University Information Policy Office (UIPO), or see About dedicated file storage services and IT services with storage components appropriate for sensitive institutional data, including research data containing protected health information.
File storage Box
SharePoint Online
TechSelect File Services
Enterprise data storage Enterprise Information Governance
Critical data storage Critical Data Infrastructure (CDI)
Enterprise Data Warehouse
Box at Indiana University is not appropriate for storing or sharing most types of institutional data classified as Critical. However, with certain additional security measures you may be able to use IU Box with some data that contain protected health information (PHI) regulated by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). For more, see Types of data appropriate for IU Box accounts.
Document storage OnBase
Business analysis and reporting Business Intelligence
Workflow OnBase
Kuali Enterprise Workflow

Application services

These services provide the infrastructure necessary for units to implement IT services and applications, from research and development to ongoing hosting and administration, with state-of-the-art tools to ensure security and support.

Intended for: Units that develop, research, or host IT services; departments or individuals performing computational research

Application hosting Windows Hosting Environment
Intelligent Infrastructure Enterprise (II-E)
Server rack space Server Co-location
Server, database, and system administration SMART Administration Services
Server logging Log-ALERT
Code repository GitHub
Issue tracking FootPrints
Security Vulnerability Scanning
Web Application Vulnerability Scanning
InCommon Certificate Authority
Unified Device Management (SCCM)

Research technology

The following services are advanced technology solutions for research and teaching at IU.

Intended for: Departments or individuals performing computational, data-driven research

Research database hosting Research Database Complex (RDC)
Computational research Condominium Computing
Data capture and management IU REDCap
Data storage Scholarly Data Archive (SDA)
Data Capacitor II

This is document bdxg in the Knowledge Base.
Last modified on 2019-04-11 14:25:31.

Contact us

For help or to comment, email the UITS Support Center.