Enterprise services for units in support of the IT-28 policy

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The following is a guide to IU enterprise services that may best meet the needs of your department or unit in support of Cyber Risk Mitigation Responsibilities (IT-28). For technical help with any of the services listed, contact your campus Support Center. For assistance with IT-28 questions, send email to it28help@iu.edu. For details about IT-28 processes, objectives, and compliance, see About the Cyber Risk Mitigation Responsibilities policy (IT-28) at IU.

Business functions

The following services enable day-to-day work for faculty and staff.

Intended for: All academic departments and administrative and support units

Email Exchange
Voice Phone Service
UniCom (Skype for Business)
Calendar Exchange
Printing IU Printing Services
Desktop communication
(instant messaging and sharing)
UniCom (Skype for Business)

Gateways and portals

These services allow users to find and use your application, tool, or service from a convenient, central location.

Intended for: Any department or unit with an online service

Gateways and portals One (One.IU)
IU Mobile

Collaborative tools

These services and tools facilitate collaborative work within units, across the university, and with partners outside IU. Asynchronous collaboration is accomplished primarily through shared repositories, while synchronous collaboration is mainly done through live communication channels.

Intended for: Any department or unit that needs virtual space for group projects, does collaborative or committee-based work, consults with other groups, etc.

Asynchronous (storage-based) GitHub
Synchronous ("face-to-face") Web Conferencing and Collaboration (Zoom)
UniCom (Skype for Business)

Communication and publishing

The following services allow efficient and reliable communication to both the university community and the public, through managed web publication and video and audio services.

Intended for: Academic departments with online or distance learning components; departments and units with a need for a public presence, including web pages

Distance/online education Web Conferencing and Collaboration (Zoom)
Classroom recording Kaltura Lecture Capture
Marketing and communications IU CRM (Salesforce) and Marketing Cloud
Digital Signage
Content management Web Content Management System
Web hosting IU Sitehosting
Windows Hosting Environment


The following services offer document, file, and data storage for individuals, groups, and departments at IU. Additionally, the university provides associated services for generating reports on relevant data and building workflows for workflow documents.

Intended for: Any department or unit with file or data storage needs

Much of the data handled by university departments, including (but not limited to) data regulated by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or the Family Educational Rights and Privacy Act (FERPA), are protected by law. These and other institutional data may be classified as Critical, Restricted, or University-internal; see Classification levels of institutional data. No storage solution is appropriate for every classification. Before choosing a storage solution, consult your Data Managers, contact the University Information Policy Office (UIPO), or see About dedicated file storage services and IT services with storage components appropriate for sensitive institutional data, including research data containing protected health information.
File storage TechSelect File Services
Enterprise data storage Enterprise Information Governance
Critical data storage Critical Data Infrastructure (CDI)
Enterprise Data Warehouse
Document storage OnBase
Business analysis and reporting Business Intelligence
Workflow OnBase
Kuali Enterprise Workflow

Application services

These services provide the infrastructure necessary for units to implement IT services and applications, from research and development to ongoing hosting and administration, with state-of-the-art tools to ensure security and support.

Intended for: Units that develop, research, or host IT services; departments or individuals performing computational research

Application hosting Windows Hosting Environment
Intelligent Infrastructure Enterprise (II-E)
Server rack space Server Co-location
Server logging Log-Alert
Code repository GitHub
Issue tracking FootPrints
Security Vulnerability Scanning
Web Application Vulnerability Scanning
InCommon Certificate Authority
Unified Device Management (SCCM)

Research technology

The following services are advanced technology solutions for research and teaching at IU.

Intended for: Departments or individuals performing computational, data-driven research

Research database hosting Research Database Complex (RDC)
Data capture and management IU REDCap
Data storage Scholarly Data Archive (SDA)
Cybersecurity and compliance consulting SecureMyResearch

This is document bdxg in the Knowledge Base.
Last modified on 2021-09-29 16:19:27.